When it comes to long term goals for your business, customer servicing and client loyalty must take precedence. According to the Harvard Business Review , there happens to be a strong and positive correlation between a company’s customer servicing and their annual revenue numbers. Fortunately for modern businesses, the advent of VoIP phone systems has changed the customer servicing game for the better. Why Are VoIP Phones Important for Customer Support? The Auto Call Attendant Service Interactive Voice Recognition or IVR is a revolutionary VoIP feature that makes communication with customers a seamless experience. Now customers don’t have to stay on hold for hours to get their call connected or need to remember different extension numbers to speak to a particular individual! The auto-attend feature takes calls, registers concerns and connects calls to the correct extension on its own. Plus, the IVR system enables users to make automatic callbacks, which is a
Most of us grow up using landlines, and so they seem second nature to us. But we’re almost always hit with a rock when we pause to reflect on the prices they can help pile up: typical costs are anywhere between $15 and $30 a month , whereas long-distance calling can mushroom up to $30 to $45 a month. Add international calling to the mix, and you’ve got a monster of a problem on your hands. Then there are the additional costs: the taxes, the insurance and maintenance, the buying of different phones for different locations, so on and so forth. The Compound Effect of Phone Bill Costs Little by little, these costs keep piling up, and cause a big dent in your monthly expenditure. But that’s one dent that can be undone with the help of VoIP—Voice Over Internet Protocols. True to its name, VoIP gives you internet protocol to make local, long-distance, and international calls for free or for negligible costs. And if you’re wondering how to make the switch from landline to