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The Importance of Customer Support in the World of VoIP


When it comes to long term goals for your business, customer servicing and client loyalty must take precedence.

According to the Harvard Business Review, there happens to be a strong and positive correlation between a company’s customer servicing and their annual revenue numbers. 

Fortunately for modern businesses, the advent of VoIP phone systems has changed the customer servicing game for the better.

Why Are VoIP Phones Important for Customer Support?

The Auto Call Attendant Service

Interactive Voice Recognition or IVR is a revolutionary VoIP feature that makes communication with customers a seamless experience. Now customers don’t have to stay on hold for hours to get their call connected or need to remember different extension numbers to speak to a particular individual! 

The auto-attend feature takes calls, registers concerns and connects calls to the correct extension on its own. Plus, the IVR system enables users to make automatic callbacks, which is a lot cheaper and convenient than calling via landline.

Non-Stop Customer Service

Many companies around the globe are now working 24/7. When business operations are happening non-stop, it makes sense for your customer service to be available any time of the day (and night). 

Whether you want to assign a support staff to attend the call or switch on to auto-attend mode, now you don’t have to miss a call again! Customer queries can also be forwarded, transferred and routed to relevant departments without any hassle.

More Options to Stay Connected

VoIP systems enable organizations to stay in touch with their customers and clients through a variety of media such as faxes, voicemails and emails. Features like the voicemail to email option allow businesses to tend to their most important stakeholders while they multitask.

Greater Accountability and Security

Most VoIP service providers offer call recording and call monitoring features that can be used to address any shortcomings in the customer service process. The call monitoring option can be used by human resource departments to evaluate troubleshooting issues and improve their call quality. Call recording can also be used for note taking in case an important detail needs to be revisited for clarification.

Choose The Perfect VoIP Service Provider Today!

Take care of your customers and invest in a VoIP phone now. Check out the comprehensive reviews at the Top 5 Business VoIP website and find the best service provider for your business.

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