When it comes to long term goals for your business, customer servicing and client loyalty must take precedence. According to the Harvard Business Review , there happens to be a strong and positive correlation between a company’s customer servicing and their annual revenue numbers. Fortunately for modern businesses, the advent of VoIP phone systems has changed the customer servicing game for the better. Why Are VoIP Phones Important for Customer Support? The Auto Call Attendant Service Interactive Voice Recognition or IVR is a revolutionary VoIP feature that makes communication with customers a seamless experience. Now customers don’t have to stay on hold for hours to get their call connected or need to remember different extension numbers to speak to a particular individual! The auto-attend feature takes calls, registers concerns and connects calls to the correct extension on its own. Plus, the IVR system enables users to make automatic callbacks, which is a